![]() This means the length of the greeting prompt will not be included in the waiting time. Note B (call queues greeting prompt before routing): If the number of call queue members is less than 11 or there's a customized greeting prompt, the greeting prompt will play before routing the call. This increased limit must be enabled by Zoom. Note A (shared line groups max membership): Shared line group max membership can be increased to 50. Route to Zoom Rooms with a Zoom Phone licenseĪutomatic call recording assigned directly to the extensionĪssign another phone user to manage settings Route to another extension's voicemail inbox (phone user, auto receptionist, call queue, or shared line group) Route to dedicated voicemail inbox with voicemail greeting Multiple call distribution methods (for example: simultaneous, sequential, rotating)Ĭustom business, closed, or holiday hours for routing rules Phone users can customize line key settings to use direct numbers as outbound caller ID number (desk phones)ĭirect numbers appear as a separate line on desk phones Phone users can use direct numbers as their outbound caller ID number (client or app) Phone users or common area phones as membersĪdd members that belong to another site (if multiple sites enabled) You can control phone users' access to outbound caller ID numbers that belong to an auto receptionist, call queue, or shared line group.Shared line groups are not supported on the Linux desktop client.Call delegation is not included in this comparison since it's features are very different from the main call routing methods.Visit the following articles to learn more about each call routing method: ![]() These call routing methods allow your Zoom Phone system to route inbound calls to a specific phone user or group of phone users. But that isn't allowed.This table compares the features available for the main call routing methods. I've tried to nest groups within groups, so that after trying the call center, the first call queue forwards to a second call queue that has all the engineer cells set to simultaneous. What I would like is the "grouping" feature, such that I could set the queue to try the call center first, and then failing that, simultaneously call the 9 engineer cells. Engineer #2 wouldn't be attempted until 4 rings of engineer #1 cell first. ![]() If I set it to fixed-order, the call center rings first (good!) but then engineer #1 gets any calls after that. The trouble is that if I set the Call Queue to simultaneous, all extensions (call center + all engineers' cell) ring at the same time. So the call queue has 10 members (the call center extension + 9 extensions for the nine engineer cells). So I created extensions for each of their cell phones. I want it to "escalate" to a level 2 engineer (there are 9 of them). But failing that, I don't want the call to go to voicemail. They should answer 95% of the time within a ring. What I want is to have a call queue ring our call center first for four rings. The options are simultaneous (to all members), round-robin (to all members), or fixed order (to all members). You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and failing that, it goes to office numbers. ![]() In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order.
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